Items eligible for returns or exchanges must meet the following conditions:
- New Condition
- Completely Unused
- Include ALL Original Packaging
Some items are not eligible for returns or exchanges
Returns within 30 days of original purchase - Items purchased within 30 days may returned for a full refund, exchange, or store credit as long as the item is new and unused and includes all original undamaged packaging and tags.
Returns after 30 days of original purchase - Items may only be returned for store credit of the current in-store selling price of the item. The item must be new and unused and includes all original undamaged packaging and tags.
Returns after 60 days of original purchase - Items may not be returned or exchanged after 60 days.
Item Specific Policies
Clothing/Apparel - New, unused, unwashed, undamaged - no scuffs, stains, scrapes, tears, etc.
Bikes - Not eligible for returns or exchanges
Skis/Bindings - Skis/Bindings must be unused, unmounted, in new undamaged condition
Ski Boots - Returned ski boots are subject to a 15% fitting fee. Ski boots must be unused, liners unbaked, shells unaltered (ie no punches or grinds)
Shipping options are available for apparel and accessory items.
In-store pickup is avallable for all items, including bikes.
Please note that some items may be subject to additional shipping and handling charges because of size or weight.
Sorry, but we do not ship outside of the Continental U.S.
Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.
Prices and Information
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!