Policies and Shipping
Shipping Info
Shipping is available for select skis, ski boots, poles, helmets, apparel, and accessories. If an item is not available to be shipped on our website, then it is not something we can ship. Orders typically ship within two business days after being placed.
We now require matching billing and shipping address. We realize this is inconvenient in many circumstances for customers. This policy is our response to issues with fraud. We are happy to to reconsider this policy for your specific circumstance, please just give us a phone call at (207) 878-8741 or send a note to info@allspeed.com. If we do not hear from you but you place an order with non-matching billing and shipping addresses, we will be obliged to cancel your sale. We will contact you in that case, and hopefully we can work it out.
We only ship items via ground. Expedited shipping is not available at this time. Items ship via USPS or UPS only. We will send you tracking number via email as soon as your order is ready for shipment.
At this time we only ship within the contiguous United States. We do NOT ship to international relay services.
**We ship Monday through Friday. If you place an order over the weekend, we will process it ASAP on the Monday following!
Our website is intended to help make your shopping experience seamless and enjoyable. We make every effort to maintain current, accurate prices in our online catalog. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist. We appreciate your understanding and apologize for any inconvenience such mistakes may create.
Shipping Fees
| Order item | Standard ground | In-store pickup |
| Skis | $40 | Free |
| Ski poles | $20 | Free |
| Ski bindings, skins, dropper posts | $15 | Free |
| Ski boots / winter cycling boots | $22 | Free |
| Bike shoes | $12 | Free |
| Helmets | $14 | Free |
| Standard, to continental US only | $10 | Free |
Please note that some items not listed above may be subject to additional shipping charges.
We do not ship outside the Continental U.S.
Where is my order?
If you have received a tracking number and an order completion email from us, please be assured that your item has already shipped, will ship that day, or will be in motion the next day. Did you receive a tracking number but see no movement on that number? We have seen that USPS especially has not been correctly scanning packages when they arrive at our local pickup location. That means no package movement is shown for days at a time, usually not until they arrive at their next scanning site or hub.
We aren't happy with this situation either, but we have thus far found that items continue to be delivered correctly almost every, just without the updates on tracking that we would prefer to see. Just hang on and you should see tracking updated soon!
Return Policy for in-store purchase/pickup
Items eligible for returns or exchanges must meet the following conditions:
- New Condition
- Completely Unused
- Undamaged
- Include ALL Original Packaging
Some items are not eligible for returns or exchanges. Specifically, CLOSEOUT ITEMS SOLD AT 40-70% OFF ARE NOT ELIGIBLE FOR RETURNS OR EXCHANGES.
Returns within 30 days of original purchase - Items purchased within 30 days may returned for a full refund, exchange, or store credit as long as the item is new and unused and includes all original undamaged packaging and tags.
Returns after 30 days of original purchase - Items may only be returned for store credit of the current in-store selling price of the item. The item must be new and unused and includes all original undamaged packaging and tags.
Returns after 60 days of original purchase - Items may not be returned or exchanged after 60 days.
Item Specific Policies
Clothing/Apparel - New, unused, unwashed, undamaged - no scuffs, stains, scrapes, tears, etc.
Bikes - Not eligible for returns or exchanges
Skis/Bindings - Skis/Bindings must be unused, unmounted, in new condition and free of any damage
Ski Boots - Returned ski boots are subject to a 15% fitting fee. Ski boots must be unused, liners unbaked, shells unaltered (ie no punches or grinds) .
Return Policy for shipped items
We will issue a full refund on merchandise that is new or unused and returned with the original packaging in resalable condition within 14 days of receipt. This does not include skis that have been mounted. These are considered a final sale.
No shipping charges are refunded. Customers are responsible for the shipping and packaging costs of their returns.
Some items are not eligible for returns or exchanges.
Closeout items sold at 40-70% off are not eligible for returns or exchanges
All returns that have been approved must arrive within 10 days of date Ra# was issued.
To process a return:
First email allspeedreturns@gmail.com to obtain your RA #.
Please provide our associate with the following:
1) Name on the order
2) Order #
3) What it is that you wish to return?
4) Reason for return?
5) Write your RA # on the outside of the box clearly so our warehouse can clearly identify your return for swift processing.
Ship to:
Returns Allspeed Cyclery & Snow
RA # received from customer service
127 Marginal Way
Portland, ME 04101
Please make sure that you have written your Ra# clearly on the outside of the box. If the steps are not taken the following may apply:
+ Your item may be refused
+ There may be a 15% re-stocking fee applied to packages arriving without a valid RA# or that are returned outside the time window of 10 days after RA issued.
Additional info:
All items must be returned in their original condition, including the original packaging, manufacturer's containers, documentation, warranty cards, manuals and all accessories.
Customers are responsible for the shipping and packaging costs of their returns.
Refunds will only be made via the method in which the order was paid.
We strongly suggest sending returns insured for the full value and with a tracking number to insure a full and prompt refund.
All shipping and insurance charges will be refunded for product shipped in our error.
Credits will be issued after the warehouse receives, inspects and processes your return, which can take up to 5 business days. You will receive a confirmation email when your return has been processed. Credit card refunds can take up to 72 hours to reflect on your statement.
No Refunds on Shipping Charges. Yes, we said it before but it bears repeating.
In-Store Pickup
Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer between store locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away, we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.
Exchanges
We understand that sometimes you love the product you ordered but it doesn't fit or you don't like the color. At this time we do not offer exchanges. If you want to exchange an item the best way to do this is to place an order for the new item you want and send us back whatever you don't want (customer pays return shipping). This will ensure you get your new item as soon as possible. Once we receive the item you no longer want, we will process the return as normal. Please keep in mind all of the normal restrictions on returns apply. If you live locally you can do the same thing but you also have the freedom to return your item at one of our stores. If you come to one of our stores to exchange an item it my be out of stock by the time you get here or it may not be available at the store you visit.
Information Security
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.
Prices and Information
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!