Our Returns Policy
Returns within 30 days of original purchase.
Items purchased within 30 days may return for a full refund, exchange, or store credit as long as the item is new and unused and includes all original undamaged packaging and tags.
Returns after 30 days of original purchase.
Items may only be returned for store credit of the current in-store selling price of the item. The item must be new and unused and includes all original undamaged packaging and tags.
Returns after 60 days of original purchase
Items may not be returned or exchanged after 60 days.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is a result of our error (wrong item, defective) contact us and we will pay the return shipping costs. Returnable items must be in NEW and UNUSED condition with original packaging and tags attached. Items returned after 30 days of delivery will result in store credit being issued.
You should expect to receive your refund within five business days. This period includes the transit time for us to receive your return from the shipper (usually five business days), the time it takes us to process your return once we receive it (1 business day), and the time it takes your bank to process our refund request.
Returning or Exchanging Items
- You can return or exchange product from Allspeed.com by mail or at our retail location.
- Please include a copy of your invoice with all returns and exchanges.
- Items must be in NEW and UNUSED condition, including all original packaging.
- Clothing must be new and unwashed with original tags attached.
- Mounted skis and bindings are not refundable.
- Special orders are not refundable.
Quantities of the product may be limited. To expedite an exchange, we recommend placing a new order while returning the unwanted product. Allspeed.com product may go out of stock quickly. As a result, we may not be able to make requested exchanges. In this scenario, we will refund your payment for the purchase.
Returns and Exchanges by Mail
When returning a product by mail, we recommend you ship your package with a carrier that provides tracking and insurance. Allspeed.com is not responsible for packages lost in transit. Shipping charges and return shipping charges are not refundable. Please allow a few days for returns to be processed. If you have any additional questions, please call us at (207)878-8741.
Mail returns or exchanges to:
127 Marginal Way
Portland, ME 04101
Our Shipping Policies
Allspeed.com shipments are subject to shipping schedules of our carriers (USPS, UPS, FedEx). Items that are ordered after 4:00 p.m. EST on a Friday, will be shipped on the following Monday.
We can ship to virtually any address in the world. Note that there are restrictions on some products. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please be aware that bicycle orders take extra time to process and ship. There might be an additional shipping fee depending on the model of the bike and location of the purchaser.
Any questions regarding shipping and returns, feel free to call us at (207)878-8741. We are open Monday through Saturday, 10 am – 6 pm and Sunday, 11 am – 3 pm EST.
All of our repair services are guaranteed. If you are not satisfied with a repair, bring your repair item back, and we will work on it until you are satisfied at no extra charge. We ask for a 50% deposit on any repair that requires parts that need to be special ordered.
All special orders placed require a 50% deposit, 15% of which is non-refundable. Excluding bicycles, skis, and ski boots, special orders items may be returned within seven days with the original receipt. All special order items must be returned in new condition (unopened, in original packaging, or including original tags still attached) for an 85% full refund. The 15% non-refundable deposit is to cover any return shipping costs associated with the special order return.
All products sold at Allspeed Cyclery & Snow are subject to manufacturer’s warranties. Please see individual manufacture’s warranties for more information or contact us.
We have created this privacy statement to demonstrate our firm and continuing commitment to the privacy of personal information provided by those visiting and interacting with this website. We hold the privacy of your personal information in the highest regard. The following discloses our information gathering and dissemination practices for this website.
We recognize the importance of protecting your privacy and our policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site. This policy will be continuously assessed against new technologies, business practices, and our customers’ needs.
What Information Do We Collect?
When you visit this website, you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and Web site use information collected on an aggregate basis as you and others browse our Web site.
Personal Information You Choose to Provide to Include Email Information
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.
How Do We Use the Information That You Provide to Us?
Broadly speaking, we use personal information for purposes of administering our business activities. Providing the products and services you requested, to process your payment, and to monitor the utilization of the service. For our marketing, and promotional efforts and to improve our content and service offerings. We also use information customize our site’s content, layout, services and for other lawful purposes. These uses improve our site and better tailor it to meet your needs.
Furthermore, such information may be shared with others on an aggregate basis. Personally, identifiable information or business information will not be shared with parties except as required by law.
Occasionally, we may also use the information we collect to notify you about important changes to our Website, new services, and special offers we think you will find valuable. You may notify us at any time if you do not wish to receive these offers by emailing us.
Sharing and Selling Information
We do not share, sell, lend or lease any of the information that uniquely identifies a subscriber (such as email addresses or personal details) with anyone except to the extent it is necessary to process transactions or provide services that you have requested.